Sparrow Lane services New England
with standard delivery to the highlighted areas
if you are outside of our standard delivery area contact us to find out about your delivery quote
Payment & Deposits
A 50% deposit of the total cost and delivery fee is required to reserve your rental items. A 25% deposit is required for florals and greenery. The remaining balance, and a 10% security deposit on rental items is due 14 days prior to your event date. The 10% security deposit will be refunded after your rental items have been inventoried and determined to be free of damage or loss. This will be assessed within seven days following pick-up.
If your order is canceled at least 30 days before your scheduled event date 50% of your deposit will be reimbursed. Any orders canceled within 30 days of your event date will result in a non-refundable deposit.
Reduction changes to an order must be received by 30 days prior to your event date. This cannot exceed 50% of the total value of your order.
We can accept payment by cash, personal check or credit card.
Rental Inventory Care
China, glassware and flatware must be scraped free of food and returned in their correct bins and racks. All linen should be placed in the provided bags and should be free of debris. Linen hangers should be returned in the provided bags. When using lanterns and candlesticks all candles must be dripless items returned free of wax. Items requiring other special packaging will be labeled and should be returned as they were delivered.
Florals and greenery are sourced from our farm at Sparrow Lane along with other local farms whenever possible. We will always work to realize your vision and fulfill your wishes, however we request some flexibility in palette and flower choices to work within local seasonality.
Delivery & Pick-up
Standard delivery for rentals is Sunday thru Friday 6 am to 6 pm, and allows for a 3 hour delivery window. Less than a 3 hour delivery window on either delivery or pick-up incurs a $115 fee. Deliveries or pick-ups that fall outside of our standard delivery time incur a $155 fee. Please let us know about your delivery requirements as soon as possible. Delivery windows do not pertain to florals, greenery and event styling. All vases and hard goods are the property of Sparrow Lane and will be treated as a rental for pick-up.