Payments and Deposit
A 50% deposit of the total rental cost is required to reserve your rental items. The remaining balance along with the delivery cost and a 10% security deposit is due 14 days prior to your event date. The 10% security deposit will be refunded after your rental items have been inventoried and determined to be free of damage or loss. If damage or loss of items is found the cost of replacement or repair will be deducted from the security deposit. This will be assessed within seven days following pick-up.
If your order is canceled at least 30 days before your scheduled event date 50% of your deposit will be reimbursed. Any orders canceled within 30 days of your event date will result in a non-refundable deposit.
Reduction changes to an order must be received by 30 days prior to your event date. This cannot exceed 50% of the total value of your order. An Increase in an order must be made 14 days prior to your event date and are subject to item availability.
We can accept payment by cash, personal check or credit card. Returned checks will incur additional charges including but not exceeding all bank fees plus a $20 processing fee.
Rental Inventory Care
China, glassware and flatware must be scraped free of food and returned in their correct bins and racks. All linen should be placed in the provided bags and should be free of debris. Items requiring other special packaging will be labeled and should be returned as they were delivered. Additional cleaning fees will be assessed if rental items are returned with excessive debris or not returned in the condition above.
Should loss or damage of rental packaging occur the cost of replacement will be deducted from the security deposit.
Rental items are charged for time out, not for use.
Delivery and Pick-up
Items will be delivered as per the rental invoice. We require a designated individual to accept delivery of the rental items. Delivery locations must be to ground level and within 200 feet of our delivery vehicle or additional charges will apply.
All equipment must be returned to the place of delivery for pick-up prior to the specified date and time as per the rental invoice. Additional rental fees will apply should rental items not be ready for pick-up.
Sparrow Lane holds no liability for any damage or injury caused by the use of rental items to renter or any third party. The renter assumes all risk of personal property damage or personal injury.
There is no warranty that rented items are free of defects.