Refund Policy

Payments & Deposits

A 50% deposit is required to reserve rental items. The remaining balance is due 10 days prior to your event date. Following your event your rental items will be inventoried and assessed for damage or loss. Minor damage is covered by the nonrefundable damage waiver. Any other damage or loss will be assessed to the renter and charged via the form of payment on file. Returned checks will incur additional charges including but not exceeding all bank fees plus a $20 processing fee.

Reduction changes to an order must be received by 14 days prior to your event date. This cannot exceed 50% of the total value of your order. Increases in an order are subject to item availability. Specialty and custom orders require full payment in advance and are non-refundable. Reduction changes are not allowed.

Rental Inventory Care

China, glassware and flatware must be wiped free of food and returned in their correct bins and racks. All linen should be placed in the provided bags and should be free of debris. Linen hangers should be returned. When using lanterns and candlesticks all candles must be dripless and items returned free of wax. Items requiring other special packaging will be labeled and should be returned as they were delivered. Additional cleaning fees will be assessed for any rental items that are returned with excessive debris or damage.

Should loss or damage of rental packaging occur the cost of replacement will be assessed to the renter. Rental items are charged for time out, not for use.

Delivery and Pick-up

Items will be delivered as per the final rental invoice issued prior to the event date. Delivery locations must be to ground level and within 200 feet of our delivery vehicle or additional charges may apply.

Standard delivery and pickup rates are Sunday through Friday 8 am to 6 pm and require at minimum of a 3 hour window. Additional charges will apply if delivery or pickup cannot occur within this time frame. All equipment must be returned to the place of delivery for pick-up prior to the specified date and time as per the final rental invoice. Additional rental fees will apply should rental items not be ready for pick-up. Additional billing may occur if the site is challenging or last minute changes occur to the delivery plan.