ANSWERS TO OUR MOST FREQUENTLY ASKED QUESTIONS (FAQs)

Browse & Build: Explore our tablescape collection catalog to select the pieces that speak to your style. Submit your quote request and we'll provide a detailed quote within 24-48 hours.

Consult & Create Together: Not sure where to start? Share your event details through our contact form. We'll reach out to discuss your vision and craft a bespoke proposal tailored to your celebration.

The Ordering Process: Whether you prefer to build your look piece-by-piece or select from our Curated Place Settings, we offer total flexibility. All packages are fully customizable to suit your vision, and we offer a 10% discount on curated place settings for parties of 25 or more.

Table Ready Quality: Every item arrives table-ready, having been professionally cleaned in our commercial kitchen. Our goal is for you to focus on the celebration, knowing your rentals are pristine and polished.

Rental Care: After the event, simply ensure all items are wiped free of food. Glassware should be returned upside down in its original racks, and all other items placed back in their provided crates and bins. For linens, please use the provided laundry bags and ensure they remain free of wax.

Design & Planning Suport: We love the creative process. Whether you need help narrowing down a color palette or aren't sure about quantities, we’re here to help. Feel free to call us to talk through your inspiration—we’d love to help bring your vision to life.

Beyond Tabletop Rentals: To ensure our entire focus remains on what we do best—the tabletop—we partner with trusted local vendors for furniture and tent rentals. Through our close collaboration with Atlas Event Group, we are able to offer your Sparrow Lane tabletop selections delivered and combined directly with your Atlas order, providing you with a single, streamlined delivery and a simplified planning process.

Standard Delivery & Logistics: We offer standard delivery throughout the Greater Boston area for orders meeting a $250 rental minimum. Delivery fees are calculated based on mileage and will be outlined in your quote. Venues with restricted access (such as stairs, elevators, or long hauls), may incur additional service fees.

Carry Out: For those orders that do not meet our rental minimum we allow pickup and drop off from our warehouse in Concord, MA.

Delivery Windows: Our standard delivery hours are Monday through Friday, 8 am to 6 pm, with a three-hour window. Please note that deliveries requested outside of these hours will incur an additional fee.

Reserving Items: Standard single day rentals are billed at a flat rate. For multi-day celebrations, we are happy to provide a custom quote tailored to your timeline. To secure your items and reserve your date, we ask for a signed rental agreement and a 50% deposit.

Finalizing Your Order: We understand that guest counts shift and designs may change. While additions are subject to availability, you may adjust your order as needed, provided the final total meets or exceeds your initial 50% deposit. Final counts and your remaining balance are due 10 days prior to your event.

Damage & Loss: A non-refundable 6.5% Incidental Damage & Loss Fee is applied to all orders. This covers standard wear and tear along with minor breakage. In the event of significant damage or loss exceeding this coverage, additional replacement costs will apply.